YOUR questions, answered

First visit & etiquette

  • Welcome to YOU Sauna Hitchin ❤️‍🔥

    YOU Sauna Hitchin is a sauna and cold plunge space created for recovery, relaxation and connection.

    Move between heat, cold and rest at your own pace. Come to reset after training, unwind after work, take a quiet moment for yourself, or share a slower social session with friends.

    The goal is simple: to help you leave feeling better than when you arrived.

    What you’ll find

    Sauna
    A traditional-style sauna designed for deep heat and proper rest. Book a private session for your group of up to 8–10 people, or join a shared session and meet like-minded locals.

    Cold plunge and cold shower
    Refresh and reset in our cold plunge pools, or ease in with a cold shower rinse. Even a short cold exposure can feel energising and help you feel more awake, clear and refreshed.

    Lounge and refreshments
    Take your time between rounds in our lounge space. Enjoy a drink, relax, chat, or simply sit quietly while your body resets.

    Private hot showers
    Each shower space includes a private indoor hot shower with natural body wash and shampoo, so you can leave feeling clean, refreshed and renewed.

    Wellness space
    We’ll also host yoga, breathwork, guided relaxation and other wellbeing sessions, because feeling good looks different for everyone.

    YOU Sauna Hitchin is about connection with yourself and with others.

    A place to recover, unwind, talk, breathe and step back into the day feeling a little lighter.

    Please note: minimum age is 18.

  • YOU Sauna Hitchin is located at:

    45 Knowl Piece
    Wilbury Way
    Hitchin
    Hertfordshire
    SG4 0TY

    We’re based on the Knowl Piece industrial estate, just off Wilbury Way. Free parking is available nearby, making it easy to arrive, reset and unwind.

    Visit Contact us page for a map.

  • We’ll welcome you, show you around and explain how everything works. You’ll have time to get changed before enjoying the sauna, cold plunges and lounge at your own pace. There’s no pressure to follow a strict routine, and we’ll always be nearby if you need any guidance.

    Read our full guide: What to expect on your first visit to YOU Sauna

    • Swimwear — or even better, come already wearing it

    • Two towels — one to sit on, one to dry off with

    • Flip-flops or sliders

    • A water bottle

    • A bag for wet clothes

    • Warm clothes for afterwards

    You can robe up in towels during the cooldown periods, but swimwear is required throughout shared sessions. No other kit needed — keep it simple.

  • Everybody's sauna preference is slightly different, so there's no one perfect way to sauna. The most important thing is to listen to your body, take your time, and never push through feeling unwell.

    As a general guide, we recommend:

    • Start slowly, especially if you're new to sauna. Begin with shorter rounds and build up over time.

    • See how you feel and always listen to your body. The recommended time is around 10–15 minutes per sauna round, but you can step out earlier at any time.

    • Always sit on a towel while using the sauna. This keeps the benches clean and comfortable for everyone.

    • Stay hydrated before and after your session. Please bring a water bottle with you.

    • Cool down gradually between sauna rounds. Take your time, breathe slowly, and let your body settle before using the cold plunge.

    • Rinse off before using the cold plunges. This helps keep the water clean and fresh for everyone.

    • Build up slowly with cold water. The cold plunge can feel intense, especially at lower temperatures, so ease in gently and keep your breathing steady.

    • Avoid alcohol before and during your session. Sauna and cold water both place stress on the body, so it's best to arrive well hydrated and clear-headed.

    • Please don't add your own essential oils or liquids to the sauna stove or coals. This can damage the equipment and affect other guests. If oils are being used as part of a guided session, our team will manage this safely.

    • Keep phones away from the heat and on silent. It's a shared, relaxing space, so we ask that you keep calls, scrolling, and phone use to the lounge area rather than the sauna or cold plunge.

    • Keep conversation gentle and considerate. A quiet chat is welcome, but please be mindful of other guests who may be there to switch off rather than socialise, especially during shared sessions.

    • Leave the sauna straight away if you feel dizzy, faint, sick, uncomfortable, or unwell at any point. There's no need to push through. Your best sauna session is the one that feels good for your body.

    If you are pregnant, have a heart condition, blood pressure concerns, epilepsy, a serious respiratory condition, or you're unsure whether sauna or cold plunge is suitable for you, please speak to a medical professional before booking.

  • Starting a sauna routine is simple. Begin with short sessions and listen to your body.

    For beginners, try 5–15 minutes in the sauna, followed by a cool-down or cold shower, then rest for a few minutes. Many people repeat this cycle two or three times during a session.

    The key is consistency rather than intensity. Visiting the sauna once or twice a week is enough to start noticing the benefits, such as relaxation, improved recovery and better sleep.

    Over time, many people naturally build their own rhythm of heat, cold and rest. What begins as a recovery tool often becomes a weekly ritual people genuinely look forward to — a moment to slow down, reset and reconnect with themselves. Read full blog on How to start a sauna routine (and why so many people fall in love with it)

  • Yes, water can be poured over the sauna stones to create steam, known as löyly.

    Please be mindful and use a small amount at a time. Little and often is best. Pouring too much water at once can cool the heater down, affect the sauna temperature, or damage the equipment.

    Our sauna host will help manage the steam during shared sessions, keeping the experience safe, comfortable and enjoyable for everyone.

  • For health and safety reasons, please do not bring or use your own essential oils, products or liquids in the sauna.

    Only products approved for sauna use can be used safely. Unapproved oils or liquids may react with heat, damage the stove or sauna materials, create slippery surfaces, or affect other guests.

    If you would like aromatherapy as part of your session, please speak to our sauna host. We’ll be happy to let you know what’s available and how it can be used safely.

  • Alongside our sauna and cold plunge sessions, we offer a programme of wellness classes including yoga, breathwork, sound baths, and traditional rituals. Keep an eye on our booking page for what's running and when, as classes and events are added regularly.

Booking & pricing

  • Bookings are now open for sessions from 21 September. Select Book Now from our homepage or website header to view the schedule and choose the session that suits you.

    You can purchase a single session or choose a credit pack for better value with no monthly commitment:

    • 1 credit: YOU Reset, YOU Silent or YOU Women/Men

    • 2 credits: YOU Restore

    Check what we have to offer.

    If you have any questions, please contact us at info@yousaunahitchin.co.uk.

  • If a session is fully booked, you can join the waitlist.

    When a space becomes available, everyone on the waitlist will be notified. The first person to book the available space will get the spot.

    Joining the waitlist does not automatically book you onto the session, so please keep an eye on your notifications if you are hoping to attend.

  • Yes! Gift vouchers are available to purchase through our booking platform, with sessions available to book from 21 September.

    The voucher will be emailed directly to the recipient and can be used towards individual sessions, credit packs and selected products at YOU Sauna Hitchin.

    The recipient must use the same email address when creating or signing in to their account. If the voucher doesn’t cover the full cost, they can pay the remaining balance separately.

    Gift vouchers cannot be used towards recurring memberships and are non-refundable. If the voucher email doesn’t arrive, please check the spam or junk folder.

  • You can cancel or reschedule your session up to 12 hours before your booking start time.

    If you cancel within this notice period, your session credit will be returned to your account.

    Cancellations made less than 12 hours before the session, or missed sessions, will be treated as late cancellations and the session credit or fee will be lost.

Sessions, memberships, and credit packs

  • We offer a mix of sauna and cold plunge sessions to suit different moods, needs and schedules.

    YOU Reset | 45 minutes
    A focused, energising session with full access to the sauna, cold plunges, showers and relaxation areas. Perfect for a quick reset, post-training recovery or a moment to clear your head.

    YOU Silent | 45 minutes
    A quieter 45-minute session for those who prefer a calmer atmosphere. Ideal if you want to switch off, rest deeply and enjoy the space with minimal conversation.

    YOU Women | 45 minutes
    A women-only session designed to feel relaxed, welcoming and supportive, with full access to the sauna, cold plunges, showers and relaxation areas.

    YOU Men | 45 minutes
    A men-only session to relax, recover and recharge.

    YOU Restore | 90 minutes
    Less rush, more exhale. A longer session with extra time for deeper relaxation, recovery and a slower contrast therapy experience.

    See all single sessions.

    We will also be open on Tuesdays and Sundays for private sessions.

    For private hire enquiries, please contact YOU Sauna Hitchin at info@yousaunahitchin.co.uk.

  • Yes. We’re closed for regular sessions on Tuesdays and Sundays, with selected 90-minute private hire sessions available on these days.

    Private sessions are perfect for corporate gatherings, birthdays, celebrations or simply enjoying a quieter experience with friends. If you need a different time, session length or arrangement, we may be able to tailor the experience upon request.

    Visit our Private Sessions booking section or email info@yousaunahitchin.co.uk to discuss your requirements.

  • Yes. A small number of our sessions are reserved for women only.

  • Yes. A small number of our sessions are reserved for men only.

  • We offer women-only sessions to support comfort, privacy and dignity in a swimwear, sauna and cold plunge environment. Some women may feel more comfortable using sauna, showers and cold plunge in a women-only setting, especially for personal, cultural, religious, body-confidence, postnatal, menopause or wellbeing reasons.

  • Mixed sessions are open to everyone aged 18+, subject to our health, safety and booking requirements.

  • A mix of both. We will offer different types of sessions, some more social and others quieter, so everyone can enjoy the experience in their own way.

  • Credits make booking simple and flexible, allowing you to choose the session that suits you each time you visit.

    1 credit
    YOU Reset, YOU Silent or YOU Women
    45 minutes of sauna and cold plunge

    2 credits
    YOU Restore
    90 minutes for more hot and cold rounds and time to fully unwind

    You can mix and match your credits however you like:

    4 credits: Four shorter sessions, two Restore sessions or a mix of both
    8 credits: Eight shorter sessions, four Restore sessions or a mix of both
    12 credits: Twelve shorter sessions, six Restore sessions or your own combination

    Your credits are deducted when you book, not when you attend, and you can check your remaining balance in your account at any time.

    For credit packs, the validity period begins when you make your first booking, not on the date you purchase the pack. Packs must be used before their stated expiry date.

    Membership credits refresh at the start of each billing cycle. Up to two unused membership credits can roll into the following cycle once, but rolled credits cannot continue rolling over month after month.

    Credits are personal and cannot be shared, transferred, exchanged for cash or used by another person.

    Late cancellations and no-shows will result in the loss of the credits used for the booking, so please cancel or reschedule within the permitted cancellation window.

  • Memberships will be available after 21 September.

    Memberships give you a new allowance of credits every month, offering better value and an easy way to make sauna and cold plunge part of your routine.

    Ritual — 4 credits per month

    Ideal for around one Reset each week.

    Use your monthly credits for:

    • 4 x Reset sessions

    • 2 x Restore sessions

    • A combination of both

    Rhythm — 8 credits per month

    Perfect for visiting around twice a week.

    Use your monthly credits for:

    • 8 x Reset sessions

    • 4 x Restore sessions

    • Any combination that suits your schedule

    Flow — 12 credits per month

    Designed for people who want to visit regularly throughout the week.

    Use your monthly credits for:

    • 12 x Reset sessions

    • 6 x Restore sessions

    • Your own combination of shorter and longer sessions

    Do unused membership credits roll over?

    Yes. You can roll over up to two unused membership credits into your next billing month.

    Rolled-over credits can only be carried forward once. They must be used during the following billing month or they will expire.

    For example, if you have two credits remaining at the end of July, they will roll into August. You must use them before the end of your August billing cycle.

    Any unused credits above the two-credit rollover limit will expire when your monthly credits refresh.

    Unused credits will also expire when your membership ends.

  • Yes. Every membership includes one complimentary guest pass per billing month.

    Your guest must attend the session with you and complete our Participant Waiver before arriving.

    Guest passes:

    • Can be used once during the billing month in which they are issued

    • Do not roll over into another month

    • Cannot be exchanged for credits or cash

    • Can only be used when the member is also attending

  • Yes. Active members may borrow up to one credit from their next monthly allowance when their current credit balance reaches zero.

    The borrowed credit will automatically be deducted from the following month’s allowance.

  • Credits are deducted from your account when you make a booking.

    All sessions are booked through our online booking system. Creating a booking usually takes less than a minute.

  • You can cancel or reschedule your booking up to 12 hours before the session begins, and the credits will be returned to your account.

    Cancellations made less than 12 hours before the session and missed bookings will result in the booked credits being lost.

  • You can cancel or reschedule your session up to 12 hours before your booking start time.

    If you cancel within this notice period, your session credit will be returned to your account.

    Cancellations made less than 12 hours before the session, or missed sessions, will be treated as late cancellations and the session credit or fee will be lost.

  • No. Credits are personal to the account holder and cannot be transferred, sold, exchanged for cash or used by another person.

    Members can bring someone using their complimentary monthly guest pass.

  • Every Founding Membership includes:

    • A fresh allocation of credits each month
    • 15% off additional YOU Reset and YOU Restore sessions
    • 10% off events and wellness classes
    • One complimentary 45-minute guest pass each month
    • Up to two unused credits rolled into the following month once
    • Early access to selected sessions and special experiences

    Membership credits are for your personal use and cannot be shared.

  • Membership fees are collected automatically in advance through our booking platform on the same date each month, known as your Billing Date.

    Your monthly fee remains payable whether or not you use all your sessions or Credits during that billing period, unless an approved Membership freeze is in place. Coming Soon.

  • Yes. You can roll over up to two unused membership credits into your next billing month.

    Rolled-over credits can only be carried forward once. They must be used during the following billing month or they will expire.

    For example, if you have two credits remaining at the end of July, they will roll into August. You must use them before the end of your August billing cycle.

    Any unused credits above the two-credit rollover limit will expire when your monthly credits refresh.

    Unused credits will also expire when your membership ends.

  • To cancel, please email info@yousaunahitchin.co.ukand give at least one calendar month’s written notice.

    Your Membership will end on the first Billing Date that falls at least one calendar month after we confirm receipt of your cancellation request.

    We cannot accept verbal cancellations. We will aim to confirm your cancellation request within two business days.

  • You may request a temporary Membership freeze by emailing us.

    Freezes are:

    • subject to management approval;

    • available for a minimum of one calendar month;

    • limited to a maximum of two calendar months within any rolling 12-month period.

    We will always consider genuine circumstances, including serious illness, injury or bereavement, with care and understanding.

Health and safety

  • For most healthy adults, sauna and cold plunge are safe and well-tolerated when approached sensibly. Millions of people use them regularly as part of their recovery and wellness routine.

    That said, heat and cold exposure do place stress on the body, particularly the heart, circulation and nervous system, so they aren't suitable for everyone. If you have a health condition, are pregnant, take regular medication, or are simply unsure, please speak to your GP before booking. We'd rather you check and come in confident than rush and regret it.

  • Yes. Beginners are welcome to try the cold plunge, and you can go at your own pace. Many people start with short dips and gradually build up their tolerance over time.

    You are always in control of how long you stay in the water, and you can simply enjoy the sauna and relaxation areas if you prefer. Listening to your body and taking it slowly is the best approach.

  • You should not use the sauna or cold plunge without medical advice if you have, or may have, a heart condition, uncontrolled high or low blood pressure, epilepsy, diabetes, fainting episodes, respiratory conditions, kidney problems, cold sensitivity, Raynaud’s disease, open wounds, skin infections, recent surgery, or any condition affected by heat, cold or changes in circulation.

  • Yes. All guests must complete our Participant Waiver before using the sauna, cold plunge or any thermal facilities. This helps us understand any important health information and reminds you of the risks, responsibilities and safety rules before you take part.

  • Some medications can affect blood pressure, heart rate, hydration, temperature regulation, alertness or how your body responds to heat and cold. If you take regular medication, especially for blood pressure, heart health, anxiety, sleep, pain relief, blood thinning or sedation, please check with your GP or pharmacist before using sauna or cold plunge.

  • No. Please do not attend if you feel unwell, dizzy, faint, feverish, sick, unusually tired, have an infection, or have any contagious illness. Sauna and cold plunge can put extra strain on the body, and we want you and other guests to stay safe.

  • No. Please do not use the sauna, cold plunge or any thermal facilities after drinking alcohol or taking recreational drugs. Alcohol and drugs can affect judgement, hydration, blood pressure and the body’s ability to respond safely to heat and cold.

  • Listen to your body. We recommend starting gently, especially if you are new to sauna. A typical sauna round may be around 10 to 15 minutes, but you should leave sooner if you feel too hot, dizzy, light-headed, nauseous, uncomfortable or simply ready to come out.

  • Cold plunge should always be approached gradually. Start short, breathe calmly and come out if you feel uncomfortable, dizzy, numb, panicky or unable to control your breathing.

    Longer is not always better. The aim is to feel restored, not pushed beyond your limits.

  • No. Cold plunge is completely optional. You are welcome to use the sauna only, rest between rounds, or skip any part of the session that does not feel right for you.

  • Leave the sauna or cold plunge immediately, sit down, breathe slowly and let a member of staff know. Do not try to “push through” discomfort. Your safety comes first.

  • No. YOU Sauna does not provide medical advice, diagnosis or treatment. Any information we share is for general wellbeing and safety only. If you have a medical question, please speak to a qualified healthcare professional.

  • Please bring swimwear, a water bottle, suitable footwear for wet areas and two towels. One towel should be used to sit on in the sauna, and the other for drying afterwards. We recommend removing jewellery, watches, glasses and anything that may become hot in the sauna.

  • Yes. Please shower before entering the sauna or cold plunge, and between sauna and plunge use where appropriate. This helps keep the space clean, hygienic and comfortable for everyone.

  • We recommend removing jewellery, watches, glasses and metal accessories before entering the sauna. Metal can become hot and may cause discomfort or burns.

  • No. Please do not use the sauna, cold plunge or shared facilities if you have an open wound, skin infection, contagious rash, stomach bug, fever or any illness that could affect other guests.

  • If there is an emergency, please alert a member of staff immediately. Our team will follow emergency procedures, which may include providing first aid support, contacting your emergency contact or calling emergency services.

  • Listen to your body. Sauna and cold plunge should never feel like something you have to endure. Leave at any time, rest when you need to, hydrate and ask staff for help if something does not feel right.